IKUEJAMOYE-OMOTORE OLUDAYO

Lagos, NG.

About

Highly motivated and adaptable graduate with 3+ years of combined experience in customer engagement, digital operations, and business development. Possess a solid foundation in cybersecurity, CRM tools, and digital platforms, with proven success in optimizing processes and enhancing customer experience. A fast learner with excellent communication and interpersonal skills, eager to apply a versatile skillset to a dynamic Graduate Trainee program at Dangote Group.

Work

Digital Tribe

|

Business Development Representative

Jan 2023→ Present

Highlights

Developed and maintained Salesforce CRM database, improving campaign efficiency by 17%

Tomoye and Sons Ltd

|

Customer Service Representative (Contract)

Jan 2022→ Jan 2023

Highlights

Automated inventory system leading to a 17% cost reduction and improved accountability

Managed Google Business Profile, gaining 5,000+ organic views within 2 weeks

Delivered frontline support and improved customer experience processes

Avista Beach Resort

|

Customer Service Intern

Jan 2020→ Jan 2021

Highlights

Enhanced booking system through automation, resulting in a 12% increase in satisfaction

Delivered personalized service that led to improved reservation flow

Volunteer

Team Lead

|

Ballgist

Jan 2021→ Jan 2023

Highlights

Oversaw team operations and ensured on-time delivery of all projects

Volunteer Coordinator

|

Thinkation

Jan 2021→ Jan 2021

Highlights

Coordinated training events, empowering over 2,000 young professionals

Education

University of Lagos

Jan 2020

Bachelor of Arts English

Courses

Communication Strategies

Data Interpretation

Certificates

CRM Fundamentals

Jan 2023

Coursera

Mental Health Fellowship of Nigeria

Jan 2023

Skills

TECHNICAL SKILLS

Cybersecurity (Beginner level), Salesforce CRM, Google Analytics, WordPress CMS, Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Zendesk, DV360, Buffer.

PROFESSIONAL SKILLS

Active Listening, Interpersonal Communication, Analytical Thinking, Cross-functional Collaboration, Customer Retention, Process Automation.

References

Available upon request