IKUEJAMOYE-OMOTORE OLUDAYO
Lagos, NG.About
Highly motivated and adaptable graduate with 3+ years of combined experience in customer engagement, digital operations, and business development. Possess a solid foundation in cybersecurity, CRM tools, and digital platforms, with proven success in optimizing processes and enhancing customer experience. A fast learner with excellent communication and interpersonal skills, eager to apply a versatile skillset to a dynamic Graduate Trainee program at Dangote Group.
Work
Digital Tribe
|Business Development Representative
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Highlights
Developed and maintained Salesforce CRM database, improving campaign efficiency by 17%
Tomoye and Sons Ltd
|Customer Service Representative (Contract)
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Highlights
Automated inventory system leading to a 17% cost reduction and improved accountability
Managed Google Business Profile, gaining 5,000+ organic views within 2 weeks
Delivered frontline support and improved customer experience processes
Avista Beach Resort
|Customer Service Intern
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Highlights
Enhanced booking system through automation, resulting in a 12% increase in satisfaction
Delivered personalized service that led to improved reservation flow
Volunteer
Ballgist
|Team Lead
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Highlights
Oversaw team operations and ensured on-time delivery of all projects
Thinkation
|Volunteer Coordinator
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Highlights
Coordinated training events, empowering over 2,000 young professionals
Education
University of Lagos
Bachelor of Arts
English
Courses
Communication Strategies
Data Interpretation
Certificates
CRM Fundamentals
Issued By
Coursera
Mental Health Fellowship of Nigeria
Skills
TECHNICAL SKILLS
Cybersecurity (Beginner level), Salesforce CRM, Google Analytics, WordPress CMS, Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Zendesk, DV360, Buffer.
PROFESSIONAL SKILLS
Active Listening, Interpersonal Communication, Analytical Thinking, Cross-functional Collaboration, Customer Retention, Process Automation.
References
Available upon request
Available upon request