# IKUEJAMOYE-OMOTORE OLUDAYO
Source: https://hello.cv/oludayoikuejamoye-omotore
Lagos

## About
Highly motivated and adaptable graduate with 3+ years of combined experience in customer engagement, digital operations, and business development. Possess a solid foundation in cybersecurity, CRM tools, and digital platforms, with proven success in optimizing processes and enhancing customer experience. A fast learner with excellent communication and interpersonal skills, eager to apply a versatile skillset to a dynamic Graduate Trainee program at Dangote Group.

## Work
### Business Development Representative | Digital Tribe
- Developed and maintained Salesforce CRM database, improving campaign efficiency by 17%
### Customer Service Representative (Contract) | Tomoye and Sons Ltd
- Automated inventory system leading to a 17% cost reduction and improved accountability
- Managed Google Business Profile, gaining 5,000+ organic views within 2 weeks
- Delivered frontline support and improved customer experience processes
### Customer Service Intern | Avista Beach Resort
- Enhanced booking system through automation, resulting in a 12% increase in satisfaction
- Delivered personalized service that led to improved reservation flow

## Volunteer
### Team Lead | Ballgist
- Oversaw team operations and ensured on-time delivery of all projects
### Volunteer Coordinator | Thinkation
- Coordinated training events, empowering over 2,000 young professionals

## Education
### University of Lagos | English
- Communication Strategies
- Data Interpretation

## Certificates
### CRM Fundamentals
Coursera | 2023-01-01
### Mental Health Fellowship of Nigeria
2023-01-01

## Skills
### TECHNICAL SKILLS
- Cybersecurity (Beginner level)
- Salesforce CRM
- Google Analytics
- WordPress CMS
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace
- Zendesk
- DV360
- Buffer
### PROFESSIONAL SKILLS
- Active Listening
- Interpersonal Communication
- Analytical Thinking
- Cross-functional Collaboration
- Customer Retention
- Process Automation

## References
### Available upon request
Available upon request

## Source
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